Cold Weather Rule to begin

The state's "Cold Weather Rule" takes effect Friday.

This prohibits utility companies from disconnecting a customer's electric or gas service during periods of extreme cold, or at least until temperatures are forecast to be above 35 degrees for the next 48 hours.

Companies must call customers or let them know in person 24 hours before shutting off service. 

The rule also mandates utilities to offer a 12-month payment plan so customers can either maintain or re-set their service. Customers must let their utility companies know they can't pay their bill in full. They must also agree to pay a twelfth of the total amount owed, a twelfth of the current bill, all disconnection or reconnection fees and any deposits demanded by the utility.

For more information, call your utility company or the Kansas Corporation Commission at 800-662-0027.

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