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Despite early glitches, new phone tree displaying promise for Sheriff's Office

Some fine-tuning will happen the next several days as the Lyon County Sheriff's Office moves away from its longstanding phone system.

A new phone tree went live Friday. Sheriff Jeff Cope says the new system has already lightened the load on dispatchers.

{wbty_audio audio_id="1397" audio_title="Cope: Dispatchers, jail staffers noticing difference"}  

Cope admits there have been some glitches, with the system not allowing callers to get through. He anticipates the system should be largely trouble-free by the end of the week.

The new system lets callers call the main number at 342-5545 and connect to different departments or personnel. It also lets people access jail staff for questions about inmates -- and it lets people link to 9-1-1, although Cope says people should call 9-1-1 instead of the dispatch number in cases of emergencies.

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